--- title: How does the customer journey work? description: Explore the Pauldron customer journey. Learn more about how we simplify vehicle service contract follow-up for your customers. image: https://blog.pauldron.net/hubfs/Screenshot%202024-10-25%20112807.png --- [Skip to content](https://blog.pauldron.net/blog/how-does-the-customer-journey-work#main-content) [![Pauldron Logo](https://blog.pauldron.net/hs-fs/hubfs/logo_alt_var2.png?width=432&height=100&name=logo_alt_var2.png)](https://pauldron.net/) - [Home](https://pauldron.net/) - [For Service Centers](https://pauldron.net/service-center) - [For Agencies](https://pauldron.net/agent) - [Who We Are](https://pauldron.net/about-us) Open main navigation Close main navigation - [Home](https://pauldron.net/) - [For Service Centers](https://pauldron.net/service-center) - [For Agencies](https://pauldron.net/agent) - [Who We Are](https://pauldron.net/about-us) Oct 25, 2024 11:28:32 AM # How does the customer journey work? ![Picture of Steve Dimock](https://blog.pauldron.net/hs-fs/hubfs/steve-dimock.png?width=50&name=steve-dimock.png) [Steve Dimock](https://blog.pauldron.net/blog/author/steve-dimock) Share: [facebook-f icon](http://www.facebook.com/share.php?u=https://blog.pauldron.net/blog/how-does-the-customer-journey-work) [linkedin-in icon](http://www.linkedin.com/shareArticle?mini=true&url=https://blog.pauldron.net/blog/how-does-the-customer-journey-work) [envelope icon](mailto:?body=https://blog.pauldron.net/blog/how-does-the-customer-journey-work) [Methodology](https://blog.pauldron.net/blog/tag/methodology)   ## Related posts [![](https://blog.pauldron.net/hs-fs/hubfs/Untitled%20design%20(30).png?height=200&name=Untitled%20design%20(30).png)](https://blog.pauldron.net/blog/taking-back-control-how-pauldron-empowers-dealers-to-reclaim-fi-sales-in-a-digital-world) ## [Taking Back Control: How Pauldron Empowers Dealers to Reclaim F&I Sales in a Digital World](https://blog.pauldron.net/blog/taking-back-control-how-pauldron-empowers-dealers-to-reclaim-fi-sales-in-a-digital-world) ![Picture of Matthew Dykstra](https://blog.pauldron.net/hs-fs/hubfs/Headshot%20-%20Matt%20Dykstra%20-%202.jpeg?width=50&name=Headshot%20-%20Matt%20Dykstra%20-%202.jpeg) [Matthew Dykstra](https://blog.pauldron.net/blog/author/matthew-dykstra) Oct 17, 2024 4:58:38 PM In today’s world of F&I, dealers are facing more pressure than ever in the F&I office. According to... [Read more](https://blog.pauldron.net/blog/taking-back-control-how-pauldron-empowers-dealers-to-reclaim-fi-sales-in-a-digital-world) [![](https://blog.pauldron.net/hs-fs/hubfs/AI-Generated%20Media/Images/The%20image%20depicts%20a%20busy%20automobile%20service%20bay%20at%20a%20dealership%20on%20a%20late%20afternoon%20Bright%20fluorescent%20lights%20illuminate%20the%20area%20highlighting%20several%20vehicles%20including%20a%20sleek%20sedan%20and%20a%20rugged%20SUV%20both%20raised%20on%20hydraulic%20lifts%20for%20repair%20Technic-1.png?height=200&name=The%20image%20depicts%20a%20busy%20automobile%20service%20bay%20at%20a%20dealership%20on%20a%20late%20afternoon%20Bright%20fluorescent%20lights%20illuminate%20the%20area%20highlighting%20several%20vehicles%20including%20a%20sleek%20sedan%20and%20a%20rugged%20SUV%20both%20raised%20on%20hydraulic%20lifts%20for%20repair%20Technic-1.png)](https://blog.pauldron.net/blog/why-are-dealers-leaving-their-customers-to-the-wolves) [Service Drive](https://blog.pauldron.net/blog/tag/service-drive) ## [Why Are Dealers Leaving Their Customers to the Wolves?](https://blog.pauldron.net/blog/why-are-dealers-leaving-their-customers-to-the-wolves) ![Picture of Matthew Dykstra](https://blog.pauldron.net/hs-fs/hubfs/Headshot%20-%20Matt%20Dykstra%20-%202.jpeg?width=50&name=Headshot%20-%20Matt%20Dykstra%20-%202.jpeg) [Matthew Dykstra](https://blog.pauldron.net/blog/author/matthew-dykstra) Oct 6, 2025 11:08:05 AM Why Are Dealers Leaving Their Best Customers Unprotected? Every day, customers drive into service... [Read more](https://blog.pauldron.net/blog/why-are-dealers-leaving-their-customers-to-the-wolves) [![](https://blog.pauldron.net/hs-fs/hubfs/AI-Generated%20Media/Images/The%20image%20features%20a%20modern%20automotive%20dealership%20service%20drive%20bustling%20with%20activity%20Sunlight%20filters%20through%20the%20canopy%20illuminating%20a%20row%20of%20vehicles%20waiting%20for%20service%20In%20the%20foreground%20a%20friendly%20service%20writer%20engages%20with%20a%20customer%20gesturin.jpeg?height=200&name=The%20image%20features%20a%20modern%20automotive%20dealership%20service%20drive%20bustling%20with%20activity%20Sunlight%20filters%20through%20the%20canopy%20illuminating%20a%20row%20of%20vehicles%20waiting%20for%20service%20In%20the%20foreground%20a%20friendly%20service%20writer%20engages%20with%20a%20customer%20gesturin.jpeg)](https://blog.pauldron.net/blog/turn-service-traffic-into-fi-revenue-with-pauldron) [Service Drive](https://blog.pauldron.net/blog/tag/service-drive) ## [Turn Service Traffic Into F&I Revenue With Pauldron](https://blog.pauldron.net/blog/turn-service-traffic-into-fi-revenue-with-pauldron) ![Picture of Matthew Dykstra](https://blog.pauldron.net/hs-fs/hubfs/Headshot%20-%20Matt%20Dykstra%20-%202.jpeg?width=50&name=Headshot%20-%20Matt%20Dykstra%20-%202.jpeg) [Matthew Dykstra](https://blog.pauldron.net/blog/author/matthew-dykstra) May 8, 2025 12:45:33 PM Your Service Drive Is Full of Opportunity [Read more](https://blog.pauldron.net/blog/turn-service-traffic-into-fi-revenue-with-pauldron) facebook-f icon linkedin-in icon Twitter icon instagram icon --- [![Pauldron Logo](https://blog.pauldron.net/hs-fs/hubfs/logo_alt_var2-purple-sm.png?width=263&height=61&name=logo_alt_var2-purple-sm.png "Pauldron Logo")](https://pauldron.net) 123 Main Street, City, State 11111 - [Terms & Conditions](https://pauldron.net/terms-and-conditions) - [Privacy Policy](https://pauldron.net/privacy-policy) Copyright © 2024, Pauldron INC ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Steve Dimock", "url" : "https://blog.pauldron.net/blog/author/steve-dimock" }, "dateModified" : "2024-10-25T17:28:32.913Z", "datePublished" : "2024-10-25T17:28:32.000Z", "headline" : "How does the customer journey work?", "image" : [ "https://blog.pauldron.net/hubfs/Screenshot%202024-10-25%20112807.png" ], "mainEntityOfPage" : { "@id" : "https://blog.pauldron.net/blog/how-does-the-customer-journey-work", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.pauldron.net/hubfs/logo_alt_var2-purple%20(2).png" }, "name" : "Pauldron INC" } } ```